Support: "Ridge Hall computer assistant. May I help you?"
Customer: "Yes, well, I'm having trouble with WordPerfect."
Support: "What sort of trouble?"
Customer: "Well, I was just typing along and all of a sudden the words went away."
Support: "Went away?"
Customer: "They disappeared."
Support: "Humm so what does your screen look like now?"
Customer: "Nothing."
Support: "Nothing?"
Customer: "It's blank; it won't accept anything when I type."
Support: "Are you still in WordPerfect, or did you get out?"
Customer: "How do I tell?"
Support: "Can you see the C: prompt on the screen?"
Customer: "What's a sea-prompt?"
Support: "Never mind. Can you move the cursor around on the screen?"
Customer: "There isn't any cursor: I told you it wouldn't accept anything I type."
Support: "Does your monitor have a power indicator?"
Customer: "What's a monitor?"
Support: "It's the thing with the screen on it that looks like a TV. does it have a little light that tells you when it's on?"
Customer: "I don't know."
Support: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
Customer: "Yes, I think so."
Support: "Great! Follow the cord to the plug and tell me if it's plugged into the wall."
Customer: "Yes, it is."
Support: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
Customer: "No."
Support: "Well, there are. I need you to look back there again and find the other cable."
Customer: "Okay, here it is."
Support: "Follow it for me and tell me if it's plugged securely into the back of your computer."
Customer: "I can't reach."
Support: "Uh huh. Well, can you see if it is?"
Customer: "No."
Support: "Even if you maybe put your knee on something and lean way over?"
Customer: "Oh, it's not because I don't have the right angle; it's because it's dark."
Support: "Dark?"
Customer: "Yes, the office light is off and the only light I have is coming in from the window."
Support: "Well, turn on the office light then."
Customer: "I can't."
Support: "No? Why not?"
Customer: "Because there's a power outage."
Support: "A power……A power outage? Aha! Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
Customer: "Well, yes, I keep them in the closet."
Support: "Good! Go get them and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Customer: "Really? Is it that bad?"
Support: "Yes, I'm afraid it is."
Customer: "Well, all right then, I suppose. What do I tell them?"
Support: "Tell them you're too stupid to own a computer!"
A woman called the Canon help desk with a problem with her printer. The tech asked her if she was "running it under Windows." The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."
Tech Support: "OK Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter 'P' to bring up the Program Manager."
Customer: "I don't have a 'P'."
Tech Support: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech Support: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!"
Customer: "My computer crashed!"
Tech Support: "It crashed?"
Customer: "Yeah, it won't let me play my game."
Tech Support: "All right, hit Control-Alt-Delete to reboot."
Customer: "No, it didn't crash -- it crashed."
Tech Support: "Huh?"
Customer: "I crashed my game. That's what I said before. I crashed my spaceship and now it doesn't work."
Tech Support: "Click on 'File,' then 'New Game.'"
Customer: [pause] "Wow! How'd you learn how to do that?"
A man attempting to set up his new printer called the printer's tech support number, complaining about the error message: "Can't find the printer." On the phone, the man said he even held the printer up in front of the screen, but the computer still couldn't find it.
An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.
I once received a fax with a note on the bottom to fax the document back to the sender when I was finished with it, because he needed to keep it.
Customer: "Can you copy the Internet for me on this diskette?"
I work for a local ISP. Frequently we receive phone calls that start something like this: Customer: "Hi. Is this the Internet?"
Some people pay for their online services with checks made payable to "The Internet."
Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is.
AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.
A Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. After trouble- shooting for magnets and heat failed to diagnose the problem, it was found that the customer labeled the diskettes then rolled them into the typewriter to type the labels.
An AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with xeroxed [photocopied] copies of the floppies.
A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room.
A Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
A Dell customer needed help setting up a new program, so a Dell tech suggested he go to the local Egghead. "Yeah, I got me a couple of friends, "the customer replied. When told Egghead was a software store, the man said, "Oh, I thought you meant for me to find a couple of geeks."
A Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.
A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid". The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.
