Beretta dt 11

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Terrible service and not what one would expect from such a reputable company. And it grieves me to say it as i am as you all know hard core beretta. I would go back to 1st port of call and that's the dealer who is the one you entered a contract with to supply goods fit for purpose. I do not believe my dealer would accept this and leave me without a gun for such a long time.

 
I sent another email to my dealer stating how displeased with the time frame, trading standards I don't consider an option As again they would get there finger out I'd have the gun back as 3 Country's are involved gun bought in ireland supplied by a company in the uk made in Italy, now the only fault lies with beretta but I can't see trading standards getting me anywhere faster than that time frame I will be in contact with beretta and I will let them know how unhappy I am

 
Your contract is with the originally seller in Ireland. Assuming they have not gone bust, they are responsibly for sorting this out in a satisfactory timeframe.

 
I can't believe your patience with the whole ordeal .

You are very tolerant in my opinion .

Beretta and your dealer who you purchased the gun from , should hang their heads in shame . Your dealer in my opinion is at greatest fault , they  should have sorted out the problems immediately , any dealings with Beretta should have been done by them , they are the agent , they are the one who took your money .

 As a retailer they have a legal and moral obligation to make sure the buyer gets what they have paid for . Any argument about a replacement gun to rectify a faulty product should be between the retailer and the manufacturer . You should be shooting a new gun right now while they argue it out amongst themselves .

Ken

 
The equivalent of the small claims court in Ireland. Take a summons out on your dealer for supplying goods not fit for purpose. He will either realise he's on a loser and give you a replacement or you win your case in due course. Cheap to do but you will need to do a bit of research to make your arguments to the judge. At worst I would expect judge to award you a loaner whilst yours is away!

 
I appreciate the advice but not one of these options would be faster than that time frame IMO, what more can the dealer do I don't blame him in this he apologised tuck the gun back sent it away to GMK they are been advised to send it back to Italy I don't blame them Either it seems beretta take a shipment in for repair maintenance what ever the case sort them in there own good time send them back in there own good time, they don't prioritise any gun over another even tho it's under guarantee it just runs thru the system, seems no regard for there customers, I'd sooner not have a new gun because I bought that one cause of fit and the wood and have put in some good scores with it in the short time I had it
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I love the wood on this gun

 
The dealer should have given you the option of a new gun or supplied you with a new barreled action to use with your existing wood . The expense of either of these options should fall at the feet of the dealer and Beretta .

You paid alot of money for something that wasn't built right , and now you will be without it for a unknown lenght of time .

I must be unusual but I wouldn't except the treatment you have recieved and I wouldn't accept a repaired gun . I would demand a brand new gun with the option to use your existing wood if you want .

 
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
Click to expand...



However, a manufacturer's guarantee doesn't replace your rights under the Sale of Goods Act and retailers can't ignore this.

 
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Skeet UK said:
However, a manufacturer's guarantee doesn't replace your rights under the Sale of Goods Act and retailers can't ignore this.
Click to expand...
Does that still apply in the Irish republic mate? I guess they must have something similar though!

 
I'd sooner the repaired over new, as new might get the same problem, as I'd imagine there was a batch of actions coated at the same time as mine ( how many more dt11s is going to have the same problem) as for get a loan of a gun can't happen in Ireland, gun licensing in ireland can be very drawn out affair and gun has to be licensed to the user, changing wood on a dt11 don't make much sense as they r individually balanced , so I think I'm better off waiting ?

 
I'm not sure if I could state it's not fit for porpoise when it functions perfectly could say its faulty purely cosmetic tho, even tho it's cosmetic it shouldn't happen and I'm not happy with it, I will put pressure on with my dealer to keep at beretta and try and speed it up, I have the original email from beretta to my dealer suggesting they take the gun back so I can't really fault my dealer ?

 
Ok had a look at consumer rights (ireland) on repair of an item reasonable time scale ( it don't state whats reasonable) I think they might get off on that cause it has to be shipped to another country, small claims court is out only go's to the value of €2000 ?

 
Do you know exactly what they are going to do with regards to repair ?

The reason i ask is that if it is a purely cosmetic thing with a relatively simple repair could you not just bite the bullet and pay a smith to do it in Ireland or UK ?

In fact should the dealer not have done this to speed things up for you and keep good will

 
It sounds like it's going back for the Nickel plating to be re done. GMK can't do this and ship back to Italy for that type of work. It's a ridiculous wait and I would personally reject a repair and demand a replacement action. The goods aren't fit for purpose and you are quite within your rights to reject within a reasonable period of time.

I would be speaking to my dealer as the contract of sale is with them and they need to resolve it. It's their problem and id expect them to do all they can to sort it and kick some arse!!

For instance why can't Beretta send a new action over to GMK and they fit your wood and barrels to it?? Would resolve it within a week.

I feel your pain!!

 
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My dealer told me when I first contacted him about this that in his opinion it would have to go to Italy they would put a new action on my gun and stamp my serial number on it, he did tell
Me at the time that it would take a wile cause Italian police have to sign off that the original action was destroyed , now if they Strip and re coat it no need for police to sign off, but he said they won't do that?

 
So may as well have had a new gun but stipulate as good a wood as yours

 
New gun was never offered, and you know two guns are never the same I bought that one cause I like the feel picked up 4 others in the shop didn't like any , that was the last 32 sporter I had to try had to un box it in front of me and it was perfect, so I will bite the bullet and wait it's the gun I intend to shoot for life

 
Fare comment. You never know it may be back faster than they said there probably talking worse case scenario. I can't see any reason for it to take that long and one would think that they would want to get a relatively small job done and out the way. Anyway i hope i am right and its back soon your certainly a more patient man than me.

 
I don't think cause it's a small job it will be faster the guy in GMK said that's how long it takes for anything they send to Italy if your paying for the repair or guarantee same thing

 
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