Actually yes, this is what I had by email along with the attachment:
Dear Anthony,Sorry to have received your damaged barrels with our multi choke system fitted. Please find attached our report and findings of what may have caused or contributed to the damage to your barrels. There will be a hard copy of the report following in the post.If you have any questions or queries please do not hesitate to contact us.We value each and every one of our customers and we are happy to assist with repair work to your damage barrels.
Well, the cover letter does at least attempt some empathy, but the report is in juxtaposition.
Could of course be two authors, but one should have overall direction of the tone and should air in my opinion on the side of preserving good customer relations.
Cost to the manufacturer have been eluded to, but how much will lost custom tally up to? The extra PR, exhibition attendance and advertising spend required to offset the negatives?
Theses a bigger picture at stake than simply protecting ones own hide.
All in all a poor showing as far as I’m concerned. I won’t be buying anymore Teague chokes, despite that I’ve not lost confidence in their manufacturing or materials. I’ve lost confidence in their customer service.
Actually yes, this is what I had by email along with the attachment:
Dear Anthony,Sorry to have received your damaged barrels with our multi choke system fitted. Please find attached our report and findings of what may have caused or contributed to the damage to your barrels. There will be a hard copy of the report following in the post.If you have any questions or queries please do not hesitate to contact us.We value each and every one of our customers and we are happy to assist with repair work to your damage barrels.
Well, the cover letter does at least attempt some empathy, but the report is in juxtaposition.
Could of course be two authors, but one should have overall direction of the tone and should air in my opinion on the side of preserving good customer relations.
Cost to the manufacturer have been eluded to, but how much will lost custom tally up to? The extra PR, exhibition attendance and advertising spend required to offset the negatives?
Theses a bigger picture at stake than simply protecting ones own hide.
All in all a poor showing as far as I’m concerned. I won’t be buying anymore Teague chokes, despite that I’ve not lost confidence in their manufacturing or materials. I’ve lost confidence in their customer service.